Terms & Conditions

By accessing and using TailhouseCo.com, you agree to be bound by these Terms and Conditions.

1. General
These Terms and Conditions apply to all visitors and customers of Tailhouse Co. We reserve the right to update, modify, or replace these terms at any time without prior notice.

2. Products
Tailhouse Co is an online pet-product retailer that sources and sells products from various suppliers. We do not manufacture all products offered on our website. Products are subject to availability, and we reserve the right to add, modify, or discontinue products at any time. Prices may change without notice.

3. Orders
By placing an order with Tailhouse Co, you confirm that the information you provide is complete and accurate. We reserve the right to refuse or cancel an order when reasonably necessary, including in cases of suspected fraud, pricing errors, product unavailability, or inaccurate order information.

4. Payments
Payment must be made using one of the payment methods available at checkout. Orders may be subject to payment authorization and verification before fulfillment.

5. Shipping
Order processing and delivery times may vary depending on the product, supplier, destination, and other circumstances. Estimated delivery times are not guaranteed unless expressly stated. Please see our Shipping Policy for additional information.

6. Returns & Refunds
Eligible returns and refunds are handled according to our Return & Refund Policy. Products must meet the requirements stated in that policy to qualify for a return or refund.

7. Product Information
We make reasonable efforts to present product descriptions, photographs, specifications, colors, and other information accurately. Because products may be sourced from third-party suppliers, minor differences may occur between website images or descriptions and the product received.

8. Limitation of Liability
To the fullest extent permitted by applicable law, Tailhouse Co will not be liable for indirect, incidental, special, or consequential damages arising from your use of our website or products. Nothing in these Terms excludes rights or remedies that cannot legally be excluded.

9. Contact
For questions regarding these Terms and Conditions, please contact Tailhouse Co through the contact information provided on our website or shoptailhouse@gmail.com