Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with any original tags, accessories, and packaging included. You’ll also need your receipt or proof of purchase.

To start a return, contact us at shoptailhouse@gmail.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Depending on the circumstances of the return, additional return shipping instructions may apply.

Items sent back without first requesting a return may not be accepted.

You can always contact us with return questions at shoptailhouse@gmail.com.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, or if you receive the wrong product. This allows us to evaluate the issue and work toward an appropriate resolution.

Because Tailhouse Co works with various suppliers, we may request photographs or other information about the product and packaging to help us resolve damaged, defective, or incorrect orders.

Exceptions / Non-Returnable Items

Certain products may not be eligible for return, including perishable goods, personalized or custom products, opened or used personal-care or hygiene products, hazardous materials, flammable liquids, gases, and other products that cannot reasonably be resold after use.

Please contact us at shoptailhouse@gmail.com if you have questions about whether a specific product is eligible for return.

Gift cards are not eligible for return. Any restrictions relating to clearance or final-sale products will be clearly identified where applicable.

Exchanges

The fastest way to receive a different item is generally to return the item you currently have and, once the return is accepted, place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union and applicable law provides a right of withdrawal, you may have the right to cancel or return your order within 14 days without providing a reason.

Returned items must generally be in the same condition in which they were received, unused, with any applicable tags and original packaging, along with proof of purchase, subject to exceptions permitted under applicable law.

Refunds

We’ll notify you after your return has been received and inspected and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you still haven't received it, please contact us at shoptailhouse@gmail.com